FREE ONLINE CALCULATOR

Churn Rate Calculator

Calculate customer churn and retention percentages from period-start customers and losses.

✓ Instant results ✓ Editable inputs ✓ Formula explained
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BUSINESS_ECOMMERCE · TOOLS
01 · Know your costs 02 · Set assumptions 03 · Compare margin
CALCULATION TOOL

Churn Rate Calculator

Change any value and calculate again.

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Uses the values you enter. No account required.
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HOW IT WORKS

The calculation

Customer churn (%) = customers lost during period ÷ customers at start × 100; retention (%) = 100 − churn.

Read the full guide →
ASSUMPTIONS

Know the limitations

Do not include newly acquired customers in starting base; specify the same period when comparing churn rates.

Results are estimates derived from your inputs.

ABOUT THIS TOOL

When to use a churn rate calculator

Calculate customer churn and retention percentages from period-start customers and losses.

All assumptions are visible and adjustable. Check rates and underlying data against original sources before making a decision.

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