Churn Rate Calculator
Calculate customer churn and retention percentages from period-start customers and losses.
Churn Rate Calculator
Change any value and calculate again.
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The calculation
Customer churn (%) = customers lost during period ÷ customers at start × 100; retention (%) = 100 − churn.
Read the full guide →Know the limitations
Do not include newly acquired customers in starting base; specify the same period when comparing churn rates.
Results are estimates derived from your inputs.
When to use a churn rate calculator
Calculate customer churn and retention percentages from period-start customers and losses.
All assumptions are visible and adjustable. Check rates and underlying data against original sources before making a decision.